Skip to content

Terms and Conditions

Some Grub - Terms and Conditions

Last Updated: April 17, 2025
Effective Date: April 17, 2025

These Terms and Conditions ("Terms") govern your use of the Some Grub website (the "Website") and the purchase of products from Some Grub. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Introduction

  • About Us: Some Grub is a UK-based company offering high-quality dog treats. Our contact email is team@somegrub.co.uk.
  • Agreement: By using the Website, you accept these Terms in full. These Terms apply to all users, including visitors and customers.
  • Updates: We may revise these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after changes constitutes acceptance.

2. Use of the Website

  • Permitted Use: You may use the Website for lawful purposes, such as browsing and purchasing products, in accordance with these Terms.
  • Prohibited Activities: You must not:
    • Use the Website for illegal or fraudulent purposes.
    • Infringe intellectual property rights.
    • Introduce viruses, malware, or other harmful material.
    • Attempt to hack or disrupt the Website.
    • Collect personal data of other users without consent.
  • Access: We reserve the right to restrict access to the Website for any reason, including violation of these Terms.

3. Intellectual Property

  • Ownership: All content on the Website, including text, images, logos, and designs, is owned by Some Grub or its licensors and protected by UK copyright and trademark laws.
  • Restrictions: You may not copy, reproduce, distribute, or modify any content without our prior written consent.
  • Trademarks: “Some Grub” and our logos are our trademarks and may not be used without permission.

4. Privacy

  • Data Protection: We handle your personal data in accordance with our Privacy Policy and Cookie Policy, which comply with the UK GDPR.
  • Your Rights: You have rights to access, correct, or delete your personal data. Contact us at team@somegrub.co.uk for details.

5. Product Information

  • Descriptions: We aim to provide accurate product descriptions and images. However, we do not guarantee that products will meet your specific expectations.
  • Availability: Products are subject to availability. We may discontinue products or limit quantities at our discretion.
  • Pet Food Regulations: Our dog treats comply with UK pet food labeling and safety regulations, as outlined by the Food Standards Agency.

6. Pricing and Payments

  • Currency: All prices are in GBP (British Pounds), inclusive of VAT where applicable.
  • Payment Methods: We accept payments via credit/debit cards and PayPal.
  • Price Changes: Prices are subject to change without notice. In case of a pricing error, we may cancel orders and refund payments.
  • Payment Terms: Full payment is required at checkout. Orders are not dispatched until payment is confirmed.

7. Returns and Refunds

  • Policy: Our Return and Refund Policy governs returns. Returns are accepted within 14 days for defective, damaged, or incorrect items.
  • Perishable Goods: Due to the perishable nature of our dog treats, returns for changed minds are not accepted, except as required by law (e.g., faulty goods).
  • Statutory Rights: You have the right to reject faulty goods within 30 days under the Consumer Rights Act 2015. Contact team@somegrub.co.uk to initiate a return.
  • Exclusions: Perishable goods are exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013 unless faulty.

8. Shipping and Delivery

  • Policy: Our Shipping Policy details shipping costs (£3.99 for orders under £25, free over £25), delivery times (3-7 business days), and processes.
  • Delays: We are not liable for delivery delays caused by external factors, such as carrier issues or weather.
  • Compliance: We ensure timely delivery to maintain product quality, in line with UK pet food regulations.

9. Limitation of Liability

  • Exclusions: To the fullest extent permitted by law, Some Grub is not liable for indirect, incidental, or consequential damages, including loss of profits or data, arising from your use of the Website or products.
  • Maximum Liability: Our liability is limited to the amount paid for the products in question.
  • Product Use: You are responsible for ensuring our dog treats are suitable for your pet. Consult a veterinarian if unsure.

10. Third-Party Links

  • External Sites: The Website may link to third-party websites. We are not responsible for their content, accuracy, or practices. Use them at your own risk.

11. Amendments

  • Changes: We may update these Terms to reflect changes in our business or legal requirements. Updates will be posted on the Website, and significant changes may be communicated via email.
  • Notification: Check this page regularly for updates.

12. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of England and Wales.
  • Jurisdiction: Disputes will be resolved in the courts of England and Wales.
  • Informal Resolution: Please contact us at team@somegrub.co.uk to resolve issues informally before pursuing legal action.

13. Contact Us

  • Email: team@somegrub.co.uk
  • Business Address: For returns or inquiries, email us to obtain our address.

Shopping Cart